Refund Return Policy

At Sweet & Sassy Children's Boutique, our mission is to provide you and your children with premium-quality products and exceptional service. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet your expectations, our return and refund process is designed to be simple, smooth, and stress-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the items must meet the following conditions:

  • Items must be unused and in their original, pristine condition.

  • Must be returned in the original packaging, including all tags and accessories.

  • Proof of purchase must be provided.

Note: If a wrong item was ordered by mistake, the return shipping cost will be the responsibility of the customer. We are unable to accept returns beyond the 30-day window.

Return Method

All returns are handled by mail. At this time, we do not accept in-store returns for online purchases.

Return Process

To return an item:

  1. Repack the item securely in its original packaging.

  2. Contact our support team to initiate the return process and receive your shipping instructions.

  3. Ship the package back to our designated address.

Restocking Fee

We are happy to inform you that there is no restocking fee. Returns are free of charge for items that meet the required return criteria.

Damaged or Defective Items

If your order arrives damaged, we are here to make it right. Please:

  • Take clear photos of the damaged item(s) and the packaging.

  • Contact our customer service team within 7 days of delivery.

  • Send the photos and your order details to: support@sweetsassychildrensboutique.com

Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. Refunds will be issued automatically to your original payment method used during checkout.

Shipping Policy

  • Processing Time: 0–2 business days.

  • Transit Time: 3–5 business days.

  • Total Delivery Time: 3–7 business days.

  • Order Cut-Off Time: 05:00 PM (EST).

  • Shipping Region: United States only.

Contact Information

If you have any questions regarding your return or need assistance with an order, please feel free to reach out to our team:

  • Business Name: Sweet & Sassy Children's Boutique

  • Website: sweetsassychildrensboutique.com

  • Phone: +1 (706) 952-1333

  • Email: support@sweetsassychildrensboutique.com

  • Address: 7579 Nashville St, Ringgold, GA 30736, USA